• Customer since
  • Product used
    Bulk wood pellet fuel


ARA Institute of Canterbury is an institute of technology with campuses in Christchurch and Timaru. They have a range of practical courses such as Nursing, Engineering, Hairdressing, Carpentry, and more.

The ARA Timaru campus has a number of original buildings which still use traditional radiator heating systems that require high-temperature hot water from their boiler system.

ARA originally burnt coal to heat their buildings, like many other institutes throughout New Zealand. A few years ago, their sustainability program transitioned them towards burning an alternative fuel source, and they successfully made the conversion from coal to wood energy.

The reduced downtime and reduction in maintenance costs is a game-changer for us, as they allow the boiler to run on its automatic settings, with just the standard daily ash clearance being cleaned up easily with a small shovel. In the time we have been burning Azwood wood pellets, we haven’t had to shut down the boiler for clinker clearing, maintenance or otherwise, which is a significant cost saving.

Ara Institute of Technology


Since the conversion, ARA have been successfully burning wood pellet fuel for a number of years, however, they have experienced some ongoing efficiency issues as a result of a decrease in the quality of the wood pellets they were being supplied.

Their ongoing maintenance requirements meant that the boiler had to be shut down as often as two times a week to clear the clinker and ash from the boiler to ensure it would continue to run efficiently.


We reviewed ARA’s challenges and identified that a regular build-up of clinker and ash were restricting air flows through the boiler grate/bed and causing the boiler to automatically shut down. This not only caused issues with the routine running of the boiler but they also noticed a significant increase in downtime for maintenance and boiler cleaning.


Our quality pellet fuel for commercial clients is put through a stringent process to ensure low moisture, low ash content, and a high calorific value.

Ever since ARA started using Azwood wood pellet fuel, the results have become quite evident. Not only has there been a noticeable reduction in the boiler's ash volume, but also an absence of clinker formation, further solidifying the quality of Azwood's fuel.

Wood fuel range

Related articles

Social media

More from Azwood

Follow us on social media to stay connected and be the first to hear our latest news.