Terms of trade

Pellet fuel & wood energy products

Rural freight charges: Rural Freight rates will apply if you are situated in a Rural Zoning, by our Freight Company's terms.

Privacy Policy: We respect your privacy. We collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will be maintained with strict confidence. Should you ever wish your details to be removed from our database, email your request to care@azwood.co.nz. We will process your request immediately.

Returns: If you have been incorrectly supplied a product at the fault of Azwood, we will cover costs related to returning the incorrect product to us and supplying you with the correct product. If you wish to return product due to ordering incorrectly or for any other reason other than at the fault of Azwood, all return costs must be met by you.

Damaged Product: If you have a damaged product we need to be notified at the time of delivery, email us at care@azwood.co.nz or free call 0800 299663 Provide us with the invoice number that the products were supplied on. We will work out to find a solution to this. A credit may be issued. You may or may not not need to return the faulty product to us for assessment at Azwood's discretion. In the event of damaged or problem product, all product must be retained and not on-sold while the issues is being investigated as photographs are often requested. All freight carriers require product to be available for collection when a claim is being sorted.

Our Guarantee: If you want a consistent and quality product, don't settle for less than New Zealand's best!

Azwood's products are guaranteed through certifications and accreditation. If there is a fault with your product and Azwood substantiates this, we will help you find a solution. Please contact care@azwood.co.nz to discuss.

Terms of Purchase: Overdue Charges, Collection Charges and Interest may be charged on all overdue accounts, at the discretion of Azwood Limited.

Contact Azwood for a copy of our terms

Bark, compost, and all other landscaping products

Out of Town Customers: If you are located in Motueka, Takaka, Blenheim, Wellington, West Coast, Christchurch, Ashburton, Canterbury Region, Timaru, or Otago, and would like to know of Retailers of our products in this region – please contact us for a retailers list & contact details.

Disclaimer: Because of Photographs techniques, pictures of products (including colour) may vary from the actual product purchased. Buyers and Users must make their own assessment of our products under their own conditions for their own uses. Because the products we market are natural products, they will change due to weathering, seasons, and different seams in the quarry. Azwood will do its utmost to ensure your products are consistent – but there are times when this is out of Azwood's control. We advise viewing products before purchase. All enquiries regarding the product should be directed to our sales staff.

Conditions of deliveries

Title: The title and property do not pass in either the goods or proceeds from the sale or otherwise of the goods to a third party until paid in full.

Conditions: When the material is to be delivered in places other than on paved or metaled streets, the customer is to provide roadways or approaches permitting access of trucks to point of delivery under their own power. The seller reserves the right to stop deliveries in the event that such roadways are not provided. If the customer orders deliveries beyond the curbing, the customer assumes all liability for damage to curbs, footpaths, driveways, or other property, and shall be liable for all costs incurred in removing the truck from the site.

It is the responsibility of the customer to provide the correct delivery address. If the delivery is unable to be completed by Azwood due to the fault of the customer, the customer will be charged the full delivery fee. If the truck gets stuck the customer will be charged for removing the truck from the site. If Azwood arrives on site and finds the delivery site is not suitable and Azwood cannot unload the product the customer will be charged a failed delivery fee at a minimum rate of $160+gst per hour.

The customer agrees that the customer is responsible for the costs of any damage that was not caused by the Azwood delivery truck. All delivered pricing is based on suitable access and site conditions for HPMV truck & trailer units.

Disclaimer of Liability: As media and landscaping products, including composts are made from batch to batch, strict control cannot be exercised over all the conditions including some fertiliser response, weather, plant & property management. Before during & after any use. No responsibility will be excepted by Azwood under any circumstances to any failure in performance, loss, damage, or injury whether direct or indirect or consequential arising from storage handling, mixing, or use of these products, and the purchaser shall bear sole responsibility for the correct selection, use and application of this product and acknowledge that the purchaser is buying this product in reliance on the purchaser’s skill or judgment and not that of Azwood.

In the event of a failed delivery (when a delivery vehicle arrives at the site and can’t unload) due to unsuitable delivery areas or conditions, Azwood reserves the right to charge the customer for the time and distance of travel. This is calculated at $160.00 +GST per hour.

Visitors: All visitors to any site operated by Azwood must report to the site office for induction to onsite hazards. A safety hat, high visibility vest, and appropriate clothing must be worn when around machinery. All visitors must be accompanied by a member of the staff at all times. This must be by prior appointment to all manufacturing sites.

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Returns: Due to the delivery nature of the services we supply, we will not be obliged to refund any payment you make to us or exchange any products or services we supply, except what is required by law.

If you have been incorrectly supplied a product at the fault of Azwood, we will cover all costs related to returning the incorrect product to us and supplying you with the correct product. If you wish to return the product due to ordering incorrectly or for any other reason other than at the fault of Azwood's, all collection costs must be met by you.

Delivery Guarantee: We aim to have your delivery to you on time & in full.

In the rare occurrence of a truck breaking down or running late, we will contact you to inform you of the situation and put a plan in place. We aim with all our business operations and valuable customers to treat you, fair, just & with the highest respect.

Booking ahead for timely delivery is advisable, however, we accept “same-day delivery’s in the Nelson Region” and will work together to slot in a suitable time.

Quotations: All written quotations are valid for the number of days the quotation states, otherwise, it’s 30 days from the date quoted.

All currency displayed on this website is in $nzd.

Payments on account or invoice: You agree to pay for all products & services that your order upon Azwood completing your order, and receiving the invoice. You agree that any collection debt cost that occurred will be met by yourself.

Cancellations: If you place an order and then cancel when the order has already been dispatched, we will issue a refund minus a $160+gst per hour failed deliver fee.

Hours: Unless otherwise agreed between parties, we will supply the Goods and/or perform the Services during normal working hours. Any cost attributable to us being required by the customer to work outside these hours shall be payable by the customer

Customer care office hours:
Monday to Friday: 7:00am – 5:00pm
Closed all Public Holidays.

Conditions of deliveries cont.

Delivery: The delivery truck sizes are governed by the load size, load type, and dispatch sequences. You must ensure that you have sufficient access for the vehicle before placing an order.

Your chosen ideal drop-off area should be a flat and even surface near the area you want to lay the product.

Deliveries are made using large vehicles and it is the customer’s responsibility to inform the company if there may be an access problem.

Where we are to deliver the Goods, the Customer must:

(a) Ensure we have all-weather encumbrance-free access to the site, to enable us to deliver the Goods safely;
(b) Obtain all necessary resources and other consents from the relevant local authority and inform us of all matters relating to such consents;
(c) Locate, mark and advise us of all gas pipes, water pipes, sewerage lines, septic tanks, drainage lines, telephone cabling, and other utilities that are on, near, or adjacent to the delivery point, and of any actual or possible subsidence, slip, erosion, flooding or any other thing that might constitute a hazard on the land where Goods are to be delivered;
(d) The customer, or somebody appointed by the customer, must be at the delivery point to accept the delivery or the customer explained in detail and left a marker for where the product load is to be dumped.

If a certain method of delivery vehicle is required it is the customer’s responsibility to inform the company of these special requirements.

The company reserves the right to cancel or hold any orders that the company deems may suffer from potential delivery problems and the customer understands that delivery dates may be delayed in these instances.

The customer will clearly advise in writing the place where the goods are to be delivered and acknowledges that the site is accessible for delivery. There will be no liability whatsoever on the vendor or its subcontractors for any damage which may be caused in the course of delivery and unloading on site.

The company’s deliveries are generally gate-to-gate or curbside deliveries. The driver will attempt to deliver to the requested location whenever possible, but in the instance where the driver thinks this location is hazardous or inaccessible or likely to get stuck, then the nearest possible area to the requested position will be used, the customer also understands that the company can only guarantee a gate to gate or kerbside delivery and that ultimately the customer is happy for goods to be left kerbside.

The Customer shall pay all freight and cartage charges including any additional costs or expenses incurred by us (including charges for waiting time or delivery outside of normal business hours).

The company will not accept any liability for damages to property caused during delivery.

The customer indemnifies Us against any costs, claims, and damages incurred in the delivery of the Goods including any cleaning, repairing damage to the site or delivery equipment, and returning the delivery vehicle to the road, provided we have acted with reasonable care and skill.

The Customer must make any claims for short delivery within 48 hours of delivery of Goods by Us and must state the date of delivery of the Goods and the delivery docket number.

Late Deliveries: The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Limitations of Azwood® products & services

We will take all reasonable care to ensure that our products & services are fit for the purpose for which they have been designed, but we are not responsible for factors and circumstances beyond our control.

If products are out of stock then the company also reserves the right to cancel or hold orders for reasons beyond our control.

Any products or service that you purchase is generated only at your request and solely on the basis of the information you provide to us. You agree that:

(a) Any information we provide to you is information only, and not advice.
(b) We are not responsible for checking the accuracy, relevance, or significance of any information you provide to us.
(c) You will ensure that the information you provide is complete, accurate, and up-to-date. If you are uncertain about what information to provide in response to our questions, you will seek appropriate advice from a third party of your choice.
(d) You will provide us with your full and accurate contact details and you will keep those contact details up to date.

Product Variances: Colour, texture, size, content, individual rocks, stones, barks, shells & soil types made be broken or misshaped variations may occur in Goods due to:

(a) The use of naturally occurring materials in the manufacturing process; and
(b) Normal manufacturing tolerances and processes.
Such variations do not constitute a product defect and we shall not be liable for any loss or damage suffered by you as a result of such variations.
The sizes of products specified are approximate and can vary.
Due to the products we market being natural products – they will change due to weathering, seasons, and different seams in the quarry. Azwood will do their utmost to ensure your products are consistent – but there are times when this is out of Azwood's control. We advise viewing products before purchase. All enquiries regarding products should be directed to our sales staff.

Copyright Information: All copyright, trademarks, and other intellectual property rights subsisting in or used in connection with the Products & Services and the Website is and will remain our sole property.

When you purchase a Product or Service from us, you may download and copy documents provided to you as part of that service providing that you:

(a) only use those documents for the single, specific transaction for which you purchased the Product and/or Service ; and
(b) only make copies of those documents for purposes relating to that transaction; and
(c) do not otherwise copy, reproduce, publish, modify, make an adaptation of those documents in any way.

You may not remove our trademarks, copyright symbols, or any other statement or device which asserts our intellectual property rights from any materials you download from the Website, or from any authorised copies you make of them.

You may not copy, modify, or otherwise interfere with any part of the Website.

You may not create any hyperlinks to the Website unless you have our permission in writing.

Privacy and Use of Data: We will use any data you give to us and which identifies you only for the messages relating to our other goods and services and other information of related interest, with your prior consent. We will stop sending you such messages if we receive such a request to stop from you.

Hyperlinking: We reserve the right to prohibit links to the Website and the user agrees to remove or cease any link on our’s request. The user may not frame any part of the Website material by including advertising or other revenue-generating material.

External Links: The contents of the Website may include links to third-party materials (linked sites). We will not be responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by the user or any other person from accessing, using, relying on, or trading with third parties. These links are provided to the user only as a convenience, and the inclusion of any link does not imply our endorsement of the site or any association with it.

Disclaimer: We make the Website available to the user as a service. Whilst reasonable care has been taken to ensure the facts stated on the Website are accurate and the opinions given are fair and reasonable, We do not give any warranty of accuracy or reliability of information to the user or any other person. Use of and reliance on information contained on the Website is at the user’s own risk. We are not responsible for any adverse consequences arising out of such use or reliance.

Payment Options: Ways to Pay:

Direct bank transfer
Visa, Master Card & Eftpos
Direct Debit
Azwood account holder

Note: All transactions are in $nzd.

Application for credit or non-credit account: Azwood supplies many different sectors including Councils, Landscapers, Horticulturist, Builders, Schools etc

Whether you are a one-man band or a large-sized company – we can help. To become an account customer with Azwood, please fill out Azwood's credit application form.

Hazardous Materials Warning: Soils, Mulches, Composts and Potting Mixes manufactured by Azwood could contain micro-organisms including bacteria, fungi and protozoa. When handling, avoid breathing dust or mists and wear a particulate mask if dusty. Wear gloves and keep moist when handling. Wash hands immediately after use.

Read our post on safe practices when handling natural medias.

Read about Legionnaires' disease on the Worksafe website

Download the latest Legionnaires' quick guide from WorkSafe NZ.

By purchasing from Azwood and using this facility, the user agrees to abide by Azwood's terms and conditions.

Terms & conditions of trade of any product

Reservation of Title: That title and property does not pass in either the goods or proceeds from sale or otherwise of the goods to a third party until paid for in full. Upon any sale or other disposition of the goods for value prior to full payment for the goods.

In the event on non-payment, Azwood will reserve the right to change the costs of collection retrieving the product.

Azwood Ltd shall be legally and beneficially entitled to the proceeds and the debtor must pay such proceeds into a separate bank account and immediately thereafter account to Azwood Ltd for such proceeds.

Payment and Accounts: The debtor will pay Azwood for all goods and or services supplied, or any other monies due here under as per the terms set out below.

Unless otherwise stated, payment for Goods and Services must be made on or before 20th of the month following date of invoice.
Should Azwood not receive payment, all costs of the collections process will be payable by the customer. We reserve the right to charge a minimum of $10, or interest at the rate of 5%, whatever is greatest, on accounts overdue by 30 days until the date the goods are paid in full. In the event of court proceedings being issued for non-payment, all costs, including our legal fees, will be payable by the customer. We reserve the right to issue legal proceedings in any court.
Azwood reserves the right to withdraw credit facilities in its absolute discretion at any time, and payment shall thereafter be due on the delivery or purchase of any further products supplied.
Azwood reserves the right, at any given time, to apply Stop Credit to outstanding accounts, with or without notice.

Delivery Conditions: When material is to be delivered in places other than on paved or metalled streets, the customer is to provide roadways or approaches permitting access of trucks to point of delivery under their own power. The seller reserves the right to stop deliveries in the event that such roadways are not provided. If the customer orders deliveries beyond the kerbing, the Customer assumes all liability for damage to kerbs, footpaths. driveways or other property, and shall be liable for all costs incurred in removing the truck from the site.

Disclaimer of Liability: As media, natural materials, wood pellets and all-natural products are made from batch to batch, strict control cannot be exercised over all the conditions including material response, weather, plant & property management, before during & after any use. No responsibility will be accepted by Azwood Ltd under any circumstances to any failure in performance, loss, damage or injury in whether direct or indirect consequential arising from storage, handling, mixing or use of these products, and the purchaser shall bear sole responsibility for the correct selection, use and application of this product and acknowledges that the purchaser is buying this product in reliance on the purchaser's skill or judgement and not that of Azwood Ltd.

Liability: The liability of Azwood Ltd for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the goods or any other breach of Azwood Ltd’s obligations hereunder, shall not exceed any amount equivalent to the price paid by the customer for the goods supplied. Azwood Ltd accepts no liability for any loss, damage of injury whatsoever unless it is notified as to claim within fourteen (14) days from the date upon which the risk in the goods would be deemed to pass to the customer pursuant to these conditions of supply.

Change of Details: The customer must notify Azwood Ltd of any change in any of the details provided by it on the Credit Account Application within 7 days of such change occurring.

Personal Guarantee of the Company Directors or Trustees: If the Customer is a company or trust, the director(s) or trustee(s) signing for the Customer, in consideration for Azwood Ltd agreeing to supply services and grant credit to the Customer, also signs in their personal capacity and jointly and severally personally guarantee and undertake to Azwood Ltd the payment of any and all other monies now or hereafter owed by the Customer to Azwood Ltd. Any personal guarantee made by any party shall not exclude the Customer in any way whatsoever from the liabilities and obligations contained in this contract.

The guarantors and Customer shall be jointly and severally liable under the terms and conditions of this contract.

The Company Directors and/or Trustees guarantee to make good any overdue monies owed by the company in the event of the company being placed in receivership, ceasing trading or being wound up. If any provision of this contract should be invalid or illegal or unenforceable the validity or existence legality and enforceability of the remaining provisions shall be not affected, prejudiced or impaired.

We value your privacy! Any information you give to Azwood will be held with the utmost care.

Contact Azwood for a copy of our terms